RETURN & EXCHANGE POLICY FOR JEWELLERY
We have a strict no exchange / return / refund policy for Jewellery.
RETURN & EXCHANGE POLICY OTHER THAN JEWELLERY
- Return / Exchange are not applicable on product/s purchased in Sale or Offer.
- Returns / exchange process must be initiated by you within 24 hours after receipt of the product/s, unfortunately we cannot accept refund / exchange after 24 hours.
- The product/s must be unused and in the same condition that you received in.
- Return / exchange is not applicable for altered products in case of apparels.
- Please note Layana Fashion will not be responsible for any damage that occurs to the product/s after purchase due to rain, overuse, stains and other normal wear and tear.
- To initiate a return / exchange kindly go to the ‘ORDERS’ option in ‘MY ACCOUNT’ tab and follow the instructions. Please mention the reason of exchange / return.
- Layana Fashion reserves the right to refuse return or exchange if found not valid, in such cases the relevant reasoning will be provided to you.
- Once we confirm the acceptance of return / exchange kindly pack the product/s along with the original packing roll and bubble wrap in Tamper Proof Courier Polybag provided with the original order. We will arrange for the pickup through our courier partners. The courier label will be sent by email which is needed to be printed & pasted on the parcel. Please be available at the time of pickup.
- If in case of any area pincode is not serviceable for pickup then the parcel has to be shipped by you at the address mentioned on the invoice and email us the receipt of the courier at firstname.lastname@example.org mentioning the order details. The courier charges will be reimbursed to the customer’s account at the time of refund.
- Refund (excluding shipping charges) will be initiated within 4-5 banking days from the date of receipt of the product/s in original condition.